FAQs

 

 How is our jewelry made?

Our jewelry is forged by local Ghanaian artisans and smiths at our Kumasi workshop in Ghana. They use the ancient lost wax casting process which is composed of 12 steps. To learn more click here.

What is the production time for our jewelry?

Due to the handmade nature and time consuming nature of the lost wax method, production time normally takes about 3-4 weeks. We say 4 weeks to be on the safe side. 

How is our jewelry shipped?

All our jewelry is shipped directly from Ghana via DHL. We use express 3-5 business day shipping for all of our orders.

How do I track my order?

Tracking numbers are delivered the moment production is finished. We are also developing a streamlined overview where you can you see your order in transition within production. ie: Pouring -> Release etc.

How do I place a custom order?

Custom orders are currently not available, however if you would like something in pure 23 karat gold or pure silver, please e-mail us at business@adansi.co

How do I place a wholesale order?

Click here.

 

How do I take care of my adinkra jewelry?

All of our jewelry require special care. Though it can withstand water, heat, sunlight , please avoid them to lengthen the life of your piece. All of our items are made with a brass and bronze base with gold or silver plated metals. These metals are known to tarnish over time, (time meaning years) so please follow these steps to help maintain the original appearance of the product.
If you need to clean your jewelry, feel free to use polishing cloths.

How do returns and refunds take place?

We do accept returns or refunds if items are broken upon delivery or defective within 3 business days of receipt.

For any other questions or inquiries please e-mail business@adansi.co